Welcome to Costume Sexy Wear! We’re here to help you with any questions about our products, shipping, returns, and more. Our goal is to make your shopping experience as smooth and enjoyable as possible. Below, you’ll find answers to common queries. If you don’t see what you’re looking for, feel free to reach out to our support team!
Product Questions
What types of products do you offer?
We specialize in bold and beautiful items including Halloween costumes (like Angel, Cheerleader, and Clown costumes), lingerie (such as Babydoll, Chemise, and Bra Sets), clubwear, corsets, and accessories. Our collection is designed to help you express your unique style for any occasion, from parties to special nights out.
Are your products true to size?
Yes, we strive to provide accurate sizing information for all our products. Please refer to our size charts available on each product page to ensure the best fit. If you’re unsure, contact us for guidance—we want you to feel confident and comfortable in your purchase!
Do you offer plus sizes or custom orders?
We aim to cater to a variety of body types with our range of sizes. While we don’t currently offer custom orders, we regularly update our inventory to include inclusive options. Check our website for the latest additions, and if you have specific requests, let us know—we love hearing from our customers!
Shipping and Delivery
Where do you ship to?
We ship globally to most countries, but currently exclude Asia and select remote areas. If you’re unsure about your location, contact us at
[email protected] for confirmation before ordering.
What are your shipping options and costs?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 days after dispatch. Perfect for faster needs!
– Free Shipping: Complimentary on orders over $50 via EMS, with delivery in 15-25 days after dispatch. Ideal for budget-friendly planning.
Orders are processed within 1-2 business days, and you’ll receive a tracking number once dispatched.
How long does delivery take?
After order processing (1-2 business days), delivery times depend on your chosen method: Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Keep in mind that customs or unforeseen delays might occur, but we work with reliable carriers to get your package to you safely.
Returns and Exchanges
What is your return policy?
We want you to love every item! You can return products within 15 days of receipt if they’re unused and in original condition. For details, visit our Returns Policy page or contact us. Note that return shipping costs may apply unless the item is defective.
How do I initiate a return?
To start a return, email us at
[email protected] with your order details and reason for return. We’ll guide you through the process and provide a return address. Once we receive the item, we’ll process your refund or exchange promptly.
Payment and Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions. Your payment information is protected, so you can shop with confidence.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account allows you to track orders, save favorites, and enjoy faster checkout in the future. It’s optional but recommended for a smoother experience.
What if I have issues with my payment?
If you encounter payment problems, ensure your card or PayPal account is valid and has sufficient funds. For persistent issues, contact your bank or reach out to us at
[email protected]—we’re here to help!
General Inquiries
How can I contact customer support?
For any questions, email us at
[email protected]. We aim to respond within 24-48 hours. Your satisfaction is our priority, and we’re happy to assist with anything from product advice to order tracking.
Do you offer discounts or promotions?
Yes! We regularly run promotions, including free shipping on orders over $50. Follow us on social media or check our website for updates on sales and exclusive offers. Treat yourself to something sexy without breaking the bank!
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