Welcome to Costume Sexy Wear! We’re dedicated to making your shopping experience as exciting and confident as our stunning collection of intimate apparel, Halloween costumes, and clubwear. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Includes basic tracking

International Shipping

We ship globally to most countries (excluding Asia and select remote areas). Please note that international customers are responsible for any customs fees or import taxes.

Returns & Exchanges Policy

We want you to feel absolutely fabulous in your Costume Sexy Wear purchases. If something isn’t perfect, our hassle-free returns policy is here to help!

Returns & Exchanges Timeframe

We accept returns and exchanges within 15 days from the date you receive your package.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, unworn condition
  • With all original tags attached
  • In the original packaging
  • Free from any stains, odors, or damage

Important Note on Intimate Apparel

For hygiene and safety reasons, we cannot accept returns on the following items unless they arrive damaged or defective:

  • Bodystockings
  • Bikinis
  • Boyshorts
  • Bra Sets
  • Chemise Lingerie
  • Animal Print Lingerie
  • Babydoll Lingerie
  • Camisole & Cami Tops

If you receive any of these items damaged, please contact us immediately with photos.

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order. Use this template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Hello Costume Sexy Wear Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s) and Size(s)]
Reason for Return/Exchange: [Please specify – size issue, wrong item, damaged, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name and Size]]
Contact Information: [Your Full Name and Phone Number]

Thank you for your assistance.
Best regards,
[Your Name]

Step 2: Wait for Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions

Step 3: Package and Ship Your Return

Please include in your return package:

  • All original items in their original condition
  • Original packaging and tags
  • A copy of your order confirmation or packing slip
  • Your return authorization number clearly marked on the outside

Refund Processing

Refund Timeline

  • Processing time after we receive your return: 3-5 business days
  • Refund appears in your account: 7-10 business days after processing

Refund Methods

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original card
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Exchange Options

We’re happy to help you exchange items for:

  • Different size
  • Different color (subject to availability)
  • Different style (price differences will be refunded or charged accordingly)

Exchange processing time is typically 7-10 business days from when we receive your returned item.

International Returns

For international returns:

  • Customers are responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Refunds issued in US Dollars
  • Currency exchange differences are the customer’s responsibility

Need Help?

Our customer service team is here to assist you!

Email: [email protected]

Response Time: 24-48 hours

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST

Thank you for choosing Costume Sexy Wear for your intimate apparel and costume needs. We’re committed to ensuring your shopping experience is as confident and satisfying as wearing our products.